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Online Banking FAQs
New to Online Banking:
Click Here for New User Tutorial

What is the Username Format?
Your Username is a unique ID that must be:

  • Different than anyone else's username
  • A different user name for each account
  • Can be 6-32 characters
  • Can contain letters, numbers or a combination of both
  • May not contain special characters
Example: joemember
For multiple or joint accounts, examples of possible username formats are:
  • joemember (for account #1)
  • joemember2 (for account #2)
  • joemember3 (for account #3)

What is the Password format?
The Credit Union has adopted a "strong password" format to help protect our members security in the best manner possible.
Your strong password must contain:

  • 6-32 characters
  • at least 1 upper case letter
  • at least 1 lower case letter
  • at least 1 number
  • at least 1 special character (symbol):
    @   -  '  .  :  =  ?  !  (  )  $  #
Example: My1money!
Some hints for creating and remembering passwords:
  • Translate a word into numbers using your telephone keypad: My Money = My$66639
  • Use a goal as your password: Lose20#
  • Describe a favorite item: Dodge440!
  • Use a favorite vacation destination: Hawaii-50
  • Change out some letters for numbers for symbols: Bluesky = B1ue$ky
What Browsers are compatible with this system?
Please view the Online Banking Browser Compatiblity page.

What is a Strong Password?
For the highest level of security on online banking, use a password that is hard for someone to guess and difficult for hackers to crack. Strong passwords are the safest because they contain special characters (such as # or @) and a combination of letters and numbers. Hackers search for common patterns of words. Therefore a strong password makes a break-in less likely.

What versions of Quicken are supported?
Please view the Importing into Quicken page.