Dispute a Debit or Credit Charge
Error Resolution Rules For Visa® Debit/Check Card
If you need more information, think your statement or receipt is wrong, have a merchant dispute or have possible card fraud, notify Fidelity by mail as soon as possible:
Customer Service Department
P. O. Box 30495
Tampa, FL 33630-3495
Include this information:
- Name, address, telephone number, account number, and card number for a disputed card transaction.
- Date and dollar amount of the suspected error.
- Describe the error, item in question, or the transfer, and explain as clearly as possible why you believe it is an error. If you need more information describe the item you are not sure about.
- Your signature
FIS must hear from you no
later than 60 days after we sent you the FIRST statement on which the problem or error appeared. You may telephone FIS at 1.800.600.5249, but doing so will not preserve your rights, and they may require your request in writing.
Special Rules for Provisional Credit for Visa® Debit/Check Card Transactions
If you believe a Visa Debit/Check Card Transaction was unauthorized, we will recredit your account within five business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint in writing, we need not recredit your account, or we may reverse any credit previously made to your account, until we have received your written statement. We may withhold provisional credit, to the extent allowed under applicable law, if the delay is warranted by the circumstances or your account.
