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User Names and Passwords


• What is the Username format?

  Your Username is a unique ID that must be:
  
  » Different than anyone else's username
  » A different user name for each account
  » Can be 6-32 characters
  » Can contain letters, numbers or a combination of both
  » May not contain special characters
  
  Example: joemember2
  
  For multiple or joint accounts, examples of possible username formats are:
  » joemember (for account #1)
  » joemember2 (for account #2)
  » joemember3 (for account #3)

• What is a Strong Password?

  For the highest level of security on online banking, use a password that is hard for someone to guess and difficult for hackers to crack. Strong passwords are the safest because they contain special characters (such as # or @) and a combination of letters and numbers. Hackers search for common patterns of words. Therefore a strong password makes a break-in less likely.

• What is the Password format?

  The Credit Union has adopted a "strong password" format to help protect our members security in the best manner possible. Your strong password must contain:
  
  » 6-32 characters
  » at least 1 upper case letter
  » at least 1 lower case letter
  » at least 1 number
  » at least 1 special character (symbol): @   -  '  .  :  =  ?  !  (  )  $  #
  Example: My1money!
  
  Some hints for creating and remembering passwords:
  
  » Translate a word into numbers using your telephone keypad: My Money = My$66639
  » Use a goal as your password: Lose20#
  » Describe a favorite item: Dodge440!
  » Use a favorite vacation destination: Hawaii-50
  » Change out some letters for numbers for symbols: Bluesky = B1ue$ky

Compatibility


• What Browsers are compatible with this system?

  Please view the Online Banking Browser Compatiblity page.

• What versions of Quicken are supported?

  Please view the Importing into Quicken page.

Pending Transactions


• What is a pending transaction?

  A credit card or check card transaction may show as pending when you use your signature instead of a Personal Identification Number (PIN) at a merchant, place an order for merchandise or services over the phone or online, or choose "credit" when you swipe your card at an automated service like a gas pump. The merchant gets an authorization to establish that your checking account is open and that funds are available before you complete the purchase. Once the purchase is completed, the actual purchase amount will be deducted from your account, usually within three business days. If the authorization is not matched with an actual purchase within three business days, it will be removed from your account.

• Why is my authorization amount different from my actual purchase amount?

  An authorization may vary from the final purchase amount in situations where there is an estimated authorization amount or a tip is involved. This is most often the case with hotels, restaurants and gas stations.

• What if I see an error on my authorization transaction history?

  If you see a purchase that you did not authorize, you will want to Contact Us immediately to cancel your card. If the merchant is correct but the amount is different than you expected you will need to wait until the transaction posts to your account to verify if there is an error or if the authorization amount is just different than the purchase amount. If the transaction posts for the incorrect amount then you can Contact Us to dispute the charge.

Account Nicknames


• What is an Account Nickname?

  An Account Nickname is a way for you to label your accounts so you can easily identify them within online banking. Examples include "Vacation Savings" and "Tommy College Fund." Nicknames can include up to 30 letters and numbers including spaces, but cannot include special characters such as exclamation points, apostrophes, ampersands, etc.

• Will the Account Nickname show on my Statements?

  The nickname is only shown within online banking and will not appear on your statements. Also, when you visit a branch or call the Contact Center, you will need to use your account number instead of your account nickname.