Security FAQs

1. I received an email or telephone call asking for account and/or security info. Is it valid?
No! Your financial institution will never ask for personal account information, account numbers or PINs or ask for security verifications via these kinds of calls or emails. This scam is called "Phishing" (pronounced "fishing"). "Phishes" are internet or telephone scams in which the perpetrator calls people or sends out legitimate-looking emails or instant messages that represent themselves as a financial institution in an effort to dupe the individual to divulge user names, passwords, account numbers, and other confidential information.

"Phishers" use a variety of ploys to trick users into responding or clicking a link to go to a spoofed website. Once the individual has responded or is at the spoofed site, they unwittingly provide their personal information including credit card numbers, personal identification numbers, social security numbers, bank account numbers, and/or passwords.

View a screenshot sample of a Phishing email.

2. How did they get my information?
"Phishers" have programs that automatically
  • Generate email lists
  • Collect addresses by intercepting normal emails over the Internet
  • Collect them from sites a user might visit
  • Dial random phone numbers
They did not get this info from us. Elevations Credit Union does not share your personal or account information.

3. What is the Credit Union doing to protect me?
We have installed the best of breed in security and intrusion software and firewalls to protect our members. Elevations CU does not share your personal or account information.

View Privacy Statement

4. What should I do if I receive a "Phish" email or telephone call?
Delete it from your mailbox or hang-up on the caller. Your financial institution will never ask you for account, password, credit card numbers, PINs or security information in this manner.

5. What should I do if I entered my information into a "Phish" website or over the telephone?

  • Notify your financial institution immediately. All of us in the financial services industry are very skilled in helping you do what you need to do to correct any potential security breach that may have been caused by you responding to the Phishing email. They will assist you in changing your account's PIN, as well as any other action necessary to protect your account.
  • Report this Internet crime, at http://www.cybercrime.gov

6. Where can I get more information about "Phishing"?

7. Final thoughts
Elevations CU goes to extraordinary lengths to keep your account information private and secure. The only ways our security can be breached is if you inadvertently give "the bad guys" this information by responding to Phishing emails or telephone calls. When in doubt, call us at 303.443.4672 or 800.429.7626.