Honored to receive the Malcolm Baldrige National Quality Award.
In 2014, Elevations Credit Union was honored to receive the Malcolm Baldrige National Quality Award, the nation’s only presidential honor for quality and organizational performance excellence. For us, this award is a testament to the passion and commitment we bring to our role in the lives of our members and the communities we serve.
Our path to performance excellence.
In 2009, while the country struggled through the recession, Elevations established our performance excellence focus with the goal to win the Malcolm Baldrige National Quality Award. Winning the Baldrige requires years of hard work, with a focus on service quality and continuous improvement. No other credit union had ever achieved this award, and at the time only three other Colorado companies had garnered this recognition.
In November of 2014, our President and CEO, Gerry Agnes, received a personal call from U.S. Secretary of Commerce, Penny Pritzker, letting us know that we had done it. We were one of only four 2014 Malcolm Baldrige National Quality Award recipients.
A continuous focus on service.
The Baldrige Excellence Framework continues to be a key part of our strategic plan, inspiring our entire team to improve ourselves, our processes, our products and our service. The real reward is our loyal and growing base of satisfied members. That is, and always will be, how we ultimately measure our success.
We’re working toward consideration for the Malcolm Baldrige National Quality Award for a second time, and we achieved a key milestone in 2019 — the Peak Performance Award from Rocky Mountain Performance Excellence (RMPEx). As a prequalification for the national award, this recognition provides our team with valuable performance excellence feedback.
“The Baldrige framework helps drive our efforts to continuously improve our service for our membership and communities.” - Gerry Agnes, President & CEO of Elevations Credit Union
Sharing our journey.
As a Baldrige recipient, we are committed to sharing the best practices we’ve learned from our performance excellence journey. Since receiving the award, we’ve authored numerous articles for national and credit union publications, participated in a variety of conferences nationwide, and hosted Sharing Days for local and national organizations.
We also produced and hosted “Colorado’s Path to Performance Excellence” in 2016. This engaging panel discussion for local business leaders along the Front Range featured Colorado Baldrige recipients. The event was moderated by an editor from the Harvard Business Review and included closing comments from Governor Hickenlooper.
We’ve pulled together a number of these resources below to help you and your organization on your path to performance excellence.
Resources for performance excellence.
More on our Baldrige journey.
We are grateful to have the opportunity to show you how we’ve used the Baldrige criteria to enhance our organization’s quality and performance.
These articles dive into our performance excellence journey even further.
"Jump-Starting Performance Improvement(opens in a new window)" (July 8, 2016 by Filene Research Institute)
"Elevations Credit Union Keeps Climbing Higher(opens in a new window)" (March 23, 2016 in Blogrige)
"Elevations CU Wins Academy Award of Business(opens in a new window)" (April 24, 2015 in Credit Union Times)
"What You Can Learn from a Baldrige Award-Winning Credit Union(opens in a new window)" (March 1, 2018 in Blogrige)
INQUIRIES & REQUESTS
Committed to sharing best practices.
We look forward to sharing our performance excellence journey with you. For more information, please email email@example.com(opens in a new window) or call (800) 429-7626 x4000.