Have questions? We’re here to help.
Monday-Friday: 7am-8pm Saturday: 8am-1pm MTToll free nationwide: (800) 429-7626(opens in a new window)
Monday-Friday: 7am-6pm Saturday: 8am-1pm MT
Find nearby branches and ATMs.Find a location
We’re here to help you.
Our branches are open (no appointment needed), and we have a dedicated hour for members 60+. While not required, we recommend that you schedule an appointment(opens in a new window) for more complex account services.
Regular branch hours for all membersMonday to Friday: 9:30 a.m.-5:30 p.m. Saturday: 9 a.m.-12 p.m.
Dedicated senior hour for members 60+Monday to Friday: 8:30-9:30 a.m. Please bring your ID.
Our Boulder UMC Branch is currently closed.
Please click here for our holiday closures.
THE CO-OP NETWORK
Local knowledge, nationwide access.
Elevations is part of a national network of nearly 30,000 ATMs and over 5,000 shared CO-OP branches. That makes banking easy, whether you’re traveling or even moving to a different state. When you visit a CO-OP location, please have your valid government-issued photo ID on hand, along with your Elevations account number.
Need to send us correspondence, deposits or payments?
Elevations Credit UnionP.O. Box 9004 Boulder, CO 80301
Commonly asked questions
The Elevations routing number is 307074580.A routing number is a nine-digit code to identify your financial institution. This may also be called an American Bankers Association (ABA) routing transit number (RTN). You will need the routing number for transfers, wire transfers and direct deposit. Elevations Credit Union does not have a SWIFT Code, IBAN or other international routing code for wires coming from outside the U.S., but you can wire funds to your Elevations account without this information. Your international financial institution will have a corresponding bank in the U.S. they can wire to, which will forward the funds to Elevations using our routing number: 307074580.
Your account number is a 13-digit number. Pick one of the options below to find it:
Log in to online banking, select the account and then select “Account Details” to view the ACH number (this is your account number) – watch our video tutorial(opens in a new window) to see how
Log in to the mobile app, select the account and then select “Details” to view the ACH number (this is your account number)
For your checking account number, identify the 13-digit account number at the bottom of your checks
Please call (888) 346-4412(opens in a new window), available 24/7. Please note that all disputes must be received within 60 days of the statement on which the disputed item appears. If your disputed transaction is past that timeframe, you will need to resolve the matter directly with the merchant.
If you're unable to call this number, please use our live chat link at the top of this page, visit a branch or call us at (800) 429-7626(opens in a new window).
Please let us know when and where you’re traveling to help ensure uninterrupted use of your Elevations Visa card. Call us at (800) 429-7626(opens in a new window), use our live chat link at the top of this page or visit a branch. If you do not notify us, our system may flag your card usage as potential fraud and block your card. If your card is blocked, please call (888) 346-4412(opens in a new window), available 24/7.
To replace your credit or debit card, please call (888) 346-4412(opens in a new window), available 24/7. You may also log in to Elevations Online Banking and start a secure chat to replace your card. Please note that it may take 5-7 days for delivery of your new card by mail. To receive your card instantly, please visit an Elevations branch.
If you would like to set up or change your PIN, please call (866) 762-0558 (available 24/7) or stop by an Elevations branch.
Visit the Elevations Loan Payment Center(opens in a new window) to make a one-time payment using a debit card.
Allow two business days after payment is submitted for it to be applied to your account
This is for one-time payments only
To pay your first mortgage, please log in to Elevations Online Banking and visit the Mortgage tab for your payment options; you cannot pay for your first mortgage via the Elevations Loan Payment Center
To set up direct deposit, please fill out and print the Direct Deposit Form (PDF). Give the completed form to the company or organization initiating the payment. You’ll need to know the Elevations routing number and your account number:
Elevations routing number: 307074580
Your account number: You can find your 13-digit account number at the bottom of your checks or by logging in to Elevations Online Banking. To find the number in online banking, select the appropriate checking account and click "Account Details" to view the ACH number (this is your account number). If you prefer, you can also attach a voided personal check to the direct deposit form to confirm the account number.
Please complete the appropriate form below before printing. Do not sign until you can be verified in branch or by a licensed notary. Note that a valid notary’s signature and visible stamp will be required for faxed requests.
During the coronavirus pandemic, we are here to help you with wire transfers. To meet with a licensed notary at a branch, please schedule a visit online(opens in a new window) or give us a call at (800) 429-7626(opens in a new window) for additional options.
Outgoing domestic wire transfers*: To send a wire transfer to another financial institution domestically, please complete the Domestic Wire Request Form (PDF). To process your form, your responses must be typed.
Outgoing international wire transfers**: To send a wire transfer to another financial institution internationally, please complete the International Wire Request Form (PDF). To process your form, your responses must be typed.
Please return all completed pages of the PDF forms above to any Elevations Credit Union branch or fax to (303) 247-8835, Attention: Payment Services. To confirm receipt of your faxed wire request, please contact us at (800) 429-7626(opens in a new window). Incomplete or hand written wire forms will not be processed. Transmissions to U.S. locations usually reach their destination within 1 to 2 business days. International transmissions may take longer.
To receive funds in your Elevations Credit Union account via wire transfer†, you’ll need to provide the following information to the financial institution sending the wire transfer.1. Elevations Credit Union information
Please use the following address:Elevations Credit Union 2960 Diagonal Highway Boulder, CO 80301 Phone Number: (800) 429-7626 Routing Number: 307074580 Elevations Credit Union does not have a SWIFT Code, IBAN or other international routing code for wires coming from outside the U.S., but you can wire funds to your Elevations account without this information. Your international financial institution will have a corresponding bank in the U.S. they can wire to, which will forward the funds to Elevations using our routing number: 307074580. 2. Your information For checking deposits, provide your account number, plus your name and address associated with your account (as they appear on your statements or personal checks). For instructions on wiring to an account other than your checking account, please contact us. †A fee of $10.00 will be charged for Incoming Wire Transfers. Please see our Fee Schedule for more information.
To add a joint account holder, please schedule an appointment at a branch, call us at (800) 429-7626(opens in a new window) or connect with us through Secure Chat in online banking. We will provide you with the required documentation to add a joint account holder.
Please fill out a new Membership and Services Application (PDF) with your name change. You will also need supporting documentation:
A photocopy of the court document stating the name change (a marriage license ordivorce decree)
A photocopy of either your updated social security card with the new name showingon it OR your unexpired government-issued ID stating the name change.
Please drop off your completed form and supporting document(s) at a branch or mail them to:
Elevations Credit UnionAttention: Operations P.O. Box 9004 Boulder, CO 80301
Secure chat allows you to communicate securely with Elevations in real time. Your questions and the responses from Elevations are all done within Elevations Online Banking, so you must log in to your account to use secure chat.
There are many services available to you when you visit a CO-OP shared branch, including:
Withdrawals up to $1,500 in cash (cash limit may vary by credit union)
Credit card cash advances
These services are available at some CO-OP locations — please call the location to determine if they are available:
Travelers checks and money orders
Please note that shared branching is not available for business banking members at this time, however shared ATMs may be used for business banking account access.
You can find our fee schedule here. You can also request that we mail a fee schedule to you. We notify members of any fee changes prior to implementing them. As a member-owned financial cooperative, we charge some fees to cover the costs associated with certain products and services. We regularly review our pricing structure to be as competitive as possible while still maintaining the health of our financial cooperative. Our goal is to provide the best financial solutions and experience possible for our membership.
To join Elevations(opens in a new window) as a member, you need to meet one of the following criteria:
Live or work in Adams, Boulder, Broomfield, Denver, Jefferson, Larimer or Weld counties
Work or study at CU Boulder or Naropa University
Work for one of the 200 Employers and Associations with Elevations membership
Be related to an Elevations member
Make a donation of $15 or more to Elevations Foundation
To become a member of Elevations, we ask for a $25 deposit in an Elevations Membership Savings Account. This one-time investment serves as your lifetime share in the credit union. Upon opening your Membership Savings Account, you can add checking accounts, credit cards, loans and more.
Person-to-person transfer options like Popmoney, Zelle® and Venmo let you send and receive money anytime, anywhere. These services are designed for paying friends and family — people you know and trust.
Popmoney: Send and receive money right from Elevations Online Banking and the Elevations Mobile App.
Elevations Online Banking:(opens in a new window) Under the Transfers tab, click “Pay Other People with Popmoney.” Click “Get Started” to enroll.
Elevations Mobile App: Under the More menu, select “Popmoney.” Click “Enroll Now” to get started.
Zelle: While we do not offer Zelle at this time, you can still use Zelle by downloading the Zelle mobile app. Follow the steps to enroll and have your Elevations account information handy. After enrolling, you’ll be able to use the Zelle app to send and receive money with your Elevations account. Learn more(opens in a new window).
Venmo: Download the Venmo mobile app, and then follow the steps to enroll with your Elevations account information. You may choose to link a debit card, checking account, savings account, credit card and more to make payments with Venmo. Learn more(opens in a new window).
For ways to protect yourself, please review the Consumer Financial Protection Bureau’s article: Helpful tips for using mobile payments services and avoiding risky mistakes(opens in a new window). Be sure to read through any agreements and disclosures provided by your transfer service.
*A Member Service Representative may call to verify any wire request. A fee of $20.00 will be charged for Outgoing Domestic Wire Transfers. Please see our Fee Schedule for more information.
**Fees for Outgoing International Wire Transfers are $45.