COVID-19 Resources for Elevations Members
As your local credit union, we’re here to serve you, our members, and help relieve your stress around money right now. Find the latest updates and helpful resources related to the coronavirus pandemic right here.
This page was last updated on Aug. 27, 2020
Contact our mortgage servicing team, apply for forbearance, and find answers to commonly asked questions.Learn more
Loan & Credit Card Assistance
Request to defer a payment for your credit card, home equity loan, auto loan and more.Learn more
Branch Information & Safety Measures
Branches are open with the option to schedule an appt. Our designated hour for members 60+ is on Wednesdays from 8:30-9:30 a.m.Learn more
Bank in-person, online or by phone.
While we’d love to see you at a branch, we have many other safe and convenient ways to bank. Below please find a list of options for completing common transactions, along with the many ways you can bank with us.
Banking options for common transactions.
|I Need To:||Banking Options|
|Withdraw Money||ATM / Drive-Thru|
|Deposit a Check||Mobile App / ATM|
|Report Fraud or Dispute a Card Transaction||Call (888) 346-4412|
|Report Fraud or a Scam on an Account||Call (800) 429-7626|
|Talk to Card Services (New Card, Lost / Stolen)||Call (888) 346-4412|
|Apply for a Loan||Online / Call (800) 429-7626|
|Pay a Loan||Online / Drive-Thru / Call (800) 429-7626|
|Apply for a Mortgage||Online / Call (800) 429-7626|
|Apply for Membership||Online|
|Ask a General Question||Online / Call (800) 429-7626|
Ways to bank with Elevations.
In-person banking options.
Stop by a location near you.
Visit a branch: Branches are open (no appointment needed) with a designated hour for members 60+ from 8:30-9:30 a.m. on Wednesdays. Learn more.
Drive-thru banking: Available at Boulder Diagonal(opens in a new window), Lafayette(opens in a new window), Longmont Main(opens in a new window), Longmont Hover(opens in a new window) and Loveland(opens in a new window), weekdays from 8:30 a.m.-5:30 p.m. and Saturdays from 9 a.m.-12 p.m.
ATMs: Access nearly 30,000 fee-free* ATMs nationwide through the CO-OP network to complete a variety of transactions.(opens in a new window)
Night drop: Available at all Elevations branches, you can securely drop off loan payments, signed documents and more.
Call or click to bank.
We’re just a phone call or click away.
Phone banking: Let’s talk! Give us a call at (800) 429-7626(opens in a new window), weekdays from 7 a.m.– 8 p.m. and Saturdays from 8 a.m.–1 p.m.
Online banking: Bank from any device, anywhere. Log in to get started, or browse our library of quick video tutorials.(opens in a new window)
Secure chat and email: Secure chat is available weekdays from 7 a.m.–6 p.m. and Saturdays from 8 a.m.–1 p.m. Send a secure email anytime. To get started, log in to online banking and select Secure Chat & Email.
Digital banking options for our business members.
Manage your business accounts from anywhere with Elevations Business Online Banking and the Elevations Business Banking Mobile App, available in the App Store(opens in a new window) and Google Play™.(opens in a new window) Deposit checks, make payments, transfer funds, apply for loans and more. When you’re logged in to business online banking, you can easily access secure chat and email. Found at the bottom of your screen, secure chat is available weekdays from 7 a.m.–6 p.m. and Saturdays from 8 a.m.–1 p.m. Secure email can be sent anytime — click Contact Us in the main navigation.
Commonly asked questions
The health and safety of our members and employees is still our most important consideration, and we are following all local, state and federal guidelines to serve you in our branches. Here’s what you can expect when you visit a branch.Social distancing:
We are limiting the number of members in each branch, so we may ask to you to wait outside or in your car
Please keep 6 feet from others
Certain amenities are unavailable right now, including our coffee bars and restrooms
Personal protective equipment (PPE):
We’ve installed plexiglass shields at all teller stations and desks
Our employees will be wearing face coverings
We require that members also wear face coverings
Frequent and thorough cleaning:
We thoroughly clean and sanitize all locations daily, including the use of fogging
We disinfect all surfaces after each member leaves
We are taking a number of other measures as we monitor COVID-19 recommendations, which include:
Conducting daily temperature checks of our employees
Building awareness with all of our employees around preventing the spread of diseases
Suspending employee non-essential business travel until further notice and strongly discouraging personal travel
Urging any employees who don’t feel well to stay home and offering 14 days of catastrophe pay to any employee directly impacted by COVID-19
Emphasizing resources our employees already have available, like access to quality mental health care through our Employee Assistance Program
Enabling staff to work remotely whenever possible
Providing regular updates on our pandemic response to our staff
The Federal Bureau of Investigation warns(opens in a new window) that scammers are taking advantage of uncertainty during the pandemic and finding new ways to try to steal information and money. Be diligent as always, but be especially aware of the following: fake CDC emails, phishing emails, counterfeit treatments or equipment, and fake accounts. By posing as legitimate financial institutions, scammers are deceiving victims into giving up critical information like online banking credentials, full credit and debit card numbers, SMS verification codes and PINs. This new scheme uses advanced spoofing techniques, so the caller and text messages look and sound authentic. Protect yourself from these scams by understanding what you can expect if you receive an email, call or text from Elevations Credit Union. Elevations Credit Union will never:
Ask for your PIN number
Ask for your online banking username or password
Ask for your full debit or credit card number
Call you and offer to send a text verification code to prove it’s Elevations (we don’t send these types of text message codes)
Call us immediately at (800) 429-7626(opens in a new window) if:
You receive an email stating your card was enrolled in a mobile wallet (Samsung Pay®, Apple Pay®, etc.), but you did not enroll
You get a suspicious call — please hang up and call us
You receive a suspicious text message from a full-length phone number — our transaction verification texts come from a short code number
Receive a suspicious email
Be wary of scams(opens in a new window) and suspicious requests during this time. As always, if you are unsure about whether an email, phone call or text message is actually from Elevations, or if you are concerned about potential fraud, please call us at (800) 429-7626(opens in a new window). Additionally, the Consumer Financial Protection Bureau has many resources(opens in a new window) available to help you.
The Internal Revenue Service (IRS) said on April 11 that it has begun to distribute economic impact payments. These payments are being distributed in waves, and Elevations members may start seeing these payments posted in their accounts as early as April 12 listed as “standard tax refund payment.” Elevations is not receiving any advance notice on when payments will be released to our individual members. You can check the status of your payment using the IRS tool “Get My Payment” available at irs.gov/coronavirus/get-my-payment.(opens in a new window) For most taxpayers, payments are automatic, and no further action is needed. This includes taxpayers who filed tax returns in 2018 and 2019, plus most seniors and retirees. For the latest updates, please visit the IRS website.(opens in a new window) For security reasons, the IRS plans to mail a letter about the economic impact payment to the taxpayer’s last known address within 15 days after the payment is paid. The letter will provide information on how the payment was made and how to report any failure to receive the payment. If a taxpayer is unsure they’re receiving a legitimate letter, the IRS urges taxpayers to visit IRS.gov first to protect against scam artists. The IRS also provides a reminder on its website that the IRS will not call, text you, email you or contact you on social media asking for personal or bank account information — even related to the economic impact payments. Also, watch out for emails with attachments or links claiming to have special information about economic impact payments or refunds.
At Elevations, your deposits are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government through the National Credit Union Administration.(opens in a new window) That means keeping your funds in a deposit account at Elevations is a much safer option than keeping a large sum of cash at home. Elevations remains financially strong and well-positioned to provide solutions for your financial needs.
The IRS has provided a free web portal(opens in a new window) for those who are not required to file tax returns to make sure they get their economic impact payment as quickly and securely as possible. According to their website, if you fall into this category, you will need to provide your bank account number, type and routing number, if you have one. To provide your Elevations account information for your payment, be sure to have the Elevations routing number on hand (our routing number is 307074580), type of account and your full 13-digit ACH account number. Pick one of the options below to find your account number:
Log in to online banking, select the account and then select “Account Details” to view the ACH number (this is your account number) — watch our video tutorial to see how(opens in a new window)
Log in to the mobile app, select the account and then select “Details” to view the ACH number (this is your account number)
For your checking account number, identify the 13-digit account number at the bottom of your checks
*The first eight (8) CO-OP ATM transactions per month are free of charge. After that, you will be charged $1.50 per CO-OP ATM transaction.