COVID-19 Resources for Elevations Members 

The health and safety of our members and employees is still our most important consideration, and we are following all local, state and federal guidelines to serve you in our branches. Here’s what you can expect when you visit a branch.

Social distancing:

• Please keep 6 feet from others

Personal protective equipment (PPE):

• We’ve installed plexiglass shields at all teller stations and desks

• Boulder County branches: Face coverings are required in all of our Boulder County branches regardless of vaccination status, due to an order issued by Boulder County effective Sept. 3, 2021

• Branches in all other counties: Face coverings are recommended for those who are not fully vaccinated

• Please note: We may ask you to briefly remove your mask for identification purposes in branch

Frequent and thorough cleaning:

• We thoroughly clean and sanitize all locations daily, including the use of fogging

• We disinfect all surfaces after each member leaves

We are taking a number of other measures as we monitor COVID-19 recommendations, which include:

• Building awareness with all of our employees around preventing the spread of diseases

• Urging any employees who don’t feel well to stay home and offering 14 days of catastrophe pay to any employee directly impacted by COVID-19

• Emphasizing resources our employees already have available, like access to quality mental health care through our Employee Assistance Program

• Enabling staff to work remotely

• Providing regular updates on our pandemic response to our staff

The Federal Bureau of Investigation warns(opens in a new window) that scammers are taking advantage of uncertainty during the pandemic and finding new ways to try to steal information and money. Be diligent as always, but be especially aware of the following: fake CDC emails, phishing emails, counterfeit treatments or equipment, and fake accounts.

By posing as legitimate financial institutions, scammers are deceiving victims into giving up critical information like online banking credentials, full credit and debit card numbers, SMS verification codes and PINs. This new scheme uses advanced spoofing techniques, so the caller and text messages look and sound authentic.

Protect yourself from these scams by understanding what you can expect if you receive an email, call or text from Elevations Credit Union.

Elevations Credit Union will never:

• Ask for your PIN number

• Ask for your online banking username or password

• Ask for your full debit or credit card number

• Call you and offer to send a text verification code to prove it’s Elevations (we don’t send these types of text message codes)

Call us immediately at (800) 429-7626(opens in a new window) if:

• You receive an email stating your card was enrolled in a mobile wallet (Samsung Pay®, Apple Pay®, etc.), but you did not enroll

• You get a suspicious call — please hang up and call us

• You receive a suspicious text message from a full-length phone number — our transaction verification texts come from a short code number

• Receive a suspicious email

Be wary of scams(opens in a new window) and suspicious requests during this time. As always, if you are unsure about whether an email, phone call or text message is actually from Elevations, or if you are concerned about potential fraud, please call us at (800) 429-7626(opens in a new window). Additionally, the Consumer Financial Protection Bureau has many resources(opens in a new window) available to help you.

Economic Impact Payments are funds distributed by the Internal Revenue Service (IRS) to help people during the coronavirus pandemic. For more information about these payments, please visit the IRS website at https://www.irs.gov/coronavirus/economic-impact-payments(opens in a new window).

The IRS is offering additional tax help for individuals, families, businesses, tax-exempt organizations and others – including health plans – affected by coronavirus. Please visit https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments(opens in a new window) for more information.

The IRS provides a reminder on its website that the IRS will not call you, text you, email you or contact you on social media asking for personal or bank account information — even related to the economic impact payments. Also, watch out for emails with attachments or links claiming to have special information about economic impact payments or refunds.

Read our blog(opens in a new window) for more information on scams to watch out for during the coronavirus pandemic.

At Elevations, your deposits are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government through the National Credit Union Administration.(opens in a new window) That means keeping your funds in a deposit account at Elevations is a much safer option than keeping a large sum of cash at home. Elevations remains financially strong and well-positioned to provide solutions for your financial needs.

The IRS has provided a free web portal(opens in a new window) for those who are not required to file tax returns to make sure they get their economic impact payment as quickly and securely as possible. According to their website, if you fall into this category, you will need to provide your bank account number, type and routing number, if you have one.

To provide your Elevations account information for your payment, be sure to have the Elevations routing number on hand (our routing number is 307074580), type of account and your full 13-digit ACH account number. Pick one of the options below to find your account number:

• Log in to online banking, select the account and then select “Account Details” to view the ACH number (this is your account number) — watch our video tutorial to see how(opens in a new window)

• Log in to the mobile app, select the account and then select “Details” to view the ACH number (this is your account number)

• For your checking account number, identify the 13-digit account number at the bottom of your checks