Financial Assistance for Elevations Members

We know that many of our members are feeling the impact of the coronavirus pandemic, and we are here to help you.

Loan and credit card assistance.

How does loan or credit card payment deferral work? A loan payment deferral is an arrangement between a lender and borrower that allows the borrower to postpone their loan payment temporarily. Loan payment deferral is available for:

  • Auto Loans

  • Credit Cards

  • Home Equity Lines of Credit

  • Home Equity Loans (Second Mortgages)

  • Personal Loans

  • Overdraft Lines of Credit

There’s no fee for this deferment. When your deferment is approved, please make sure to stop any automatic payments to your loan either from another bank/credit union or Elevations.

Girl with a pink covid mask with poka dots

Request loan or credit card payment deferral

To get started with your deferment, or to ask questions and talk through your options, please fill out the form at the link below or give us a call. Please be aware that we have an extremely high volume of requests and calls right now, and we appreciate your patience. If you fill out the form, we will be in touch with you in 3-5 business days.

Additional financial assistance.

Mortgage Loans

Mortgage Assistance

If you can’t pay your mortgage, our mortgage servicing team has assistance and relief options, including forbearance, for first mortgages. To defer payments for Elevations Home Equity Loans (second mortgages) or Home Equity Lines of Credit, please see the information above. Contact our mortgage servicing team, apply for forbearance online or by phone, and find commonly asked questions.

Learn more

Student Loans

Student Loan Assistance

University Accounting Service (UAS) is the loan servicer for your account and provides 24/7 access to view your loan information and make payments at uasecho.com(opens in a new window). (Payments by mail should be sent to University Accounting Service, P.O. Box 5865, Carol Stream, IL 60197-5865.) If you have questions, or need to discuss repayment options to keep your account in good standing, please call UAS.

Visit UAS Call UAS: (800) 723-2210

Financial Counseling

Financial Counseling for Members

GreenPath Financial Wellness* is our trusted resource to help you ease financial stress and develop a plan to address your financial concerns. This nonprofit offers free one-on-one financial counseling, credit report reviews and financial education tools. Through their debt management program, GreenPath can contact your creditors to negotiate concessions and work out loan payment agreements. They can even help with housing services from pre-purchase education to foreclosure prevention, and all GreenPath counselors are HUD certified.

Visit GreenPathCall GreenPath: (800) 550-1961

Commonly asked questions about loan and credit card payment deferral

*GreenPath Financial Wellness is not an affiliate of Elevations Credit Union. The Credit Union does not guarantee the services offered by GreenPath.