Mortgage Assistance for Elevations Members

We know that many of our members with mortgages are feeling the impact of the coronavirus pandemic, and we are here to help you. This information is for first mortgages; for information on deferring payments for Elevations Home Equity Loans (second mortgages) or Home Equity Lines of Credit, please visit our Financial Assistance Page.

If you can pay your mortgage, please do so. Mortgage forbearance does not forgive any portion of what you owe. You’ll have to repay any missed or reduced payments in the future. So, if you’re able to keep up with your payments, please keep making them. If you can’t pay your mortgage, our mortgage servicing team has assistance and relief options, including forbearance. Please contact our mortgage servicing team using one of the three options below to get the process started.

Suburban homes on a neighborhood street

Three options to get started.

Apply online.

Visit the Loan Solution Center to get started by finding your loan.

Get started online(opens in a new window)

Send an email.

Our email address is lossmitproxy@yourmortgageonline.com.

Send email(opens in a new window)

Give us a call.

Please be aware that we have an extremely high call volume right now. We appreciate your patience.

Call: (877) 849-9267 (opens in a new window)

APPLICATION PROCESS

How to Apply for Forbearance Online

This how-to video goes through the steps of using the Loan Solution Center website to request assistance from our mortgage servicing team.

MORE INFORMATION

Mortgage Forbearance Basics

This video from the Consumer Financial Protection Bureau (CFPB) has key information on mortgage assistance available, questions to ask of your mortgage servicer and more. This information is also available as a blog on CFPB’s website(opens in a new window).

Commonly asked questions about requesting relief

Commonly asked questions about forbearance