Visa Security & Fraud Prevention

At Elevations, we are concerned about your security.

In times when you feel that your account may have been fraudulently tampered with or you have been charged for something that you didn't pay for, we're here for you. Please follow the below steps to dispute a charge or report a fraudulent transaction on your debit card or credit card.

Dispute a Charge / Report a Fraudulent Transaction

Possible reasons for a dispute may include: being double charged by a merchant, if you cancelled a service but the merchant continued to charge you, if you paid by other means but were still charged on this card.

Fraudulent transactions can often be a result of counterfeit or skimmed cards, computer breaches, or your card may have been lost or stolen and someone used it. As a member convenience, Elevations fraud monitoring service monitors your account for potential fraud. However, if you have unauthorized charges on your debit card or credit card this may be the result of a fraudulent transaction.

STEP 1 - Fax your Dispute or Fraud claim:

A. Complete the appropriate forms:

  • Disputes: Dispute Form (PDF)
  • Fraudulent Transaction:  Complete the Fidelity Fraud Form (PDF) for any transactions that have actually posted to your account. Please do not complete an affidavit for pending transactions because we must verify that transactions have posted before opening a case. Fidelity cannot see transactions that have posted to your account until the following business day.

B. For signature based transactions, fax forms to 1.800.253.1220. For PIN based transactions, fax forms to 303.402.5180. After your fax goes through, please keep the confirmation sheet from your fax machine that says the fax went through successfully.

STEP 2 - Still have questions? Please call:

  • Fidelity's One Call Resolution number at: 800.600.5249
    Hours: Mon-Fri: 6:00am -7:00pm MST
  • If calling after-hours, please use: 866.446.0771
  • International Inquiries (please call collect): 727.227.2940
  • Note: All disputes must be received by Fidelity within 60 days of the statement on which the disputed item appears. If your disputed transaction is past that time frame you will need to resolve the matter directly with the merchant.

Frequently Asked Questions​

How long will it take to resolve a Visa dispute or fraud?
How can I research Visa purchases appearing on my statement?
When will I receive reimbursement for a disputed or fraudulent Visa charge?
Why do you post fraudulent or unauthorized Visa charges?
If my card is Lost/Stolen and I have it reissued will the PIN stay the same?
How do I report fraud or dispute a charge on my HSA debit card?

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