PRIORITIZING PERFORMANCE EXCELLENCE
Two-time Malcolm Baldrige National Quality Award recipient.
Elevations Credit Union is a two-time recipient of the only U.S. presidential award for performance excellence — the Malcolm Baldrige National Quality Award. This award is a testament to the passion and commitment we bring to our members and the communities we serve.
Our path to performance excellence.
Elevations has always aspired to operate and innovate at an exceptional level. In 2009, we decided to aim for the highest award with the most demanding requirements in performance excellence — the Malcolm Baldrige National Quality Award. No other credit union had ever achieved this award, and at the time only three other Colorado companies had garnered this recognition.
Winning the Baldrige is not for the faint of heart. It requires years of making improvements across every part of an organization.
In November of 2014, our President and CEO, Gerry Agnes, received a personal call from the U.S. Secretary of Commerce, Penny Pritzker, letting us know that we had done it. We were one of only four 2014 Malcolm Baldrige National Quality Award recipients.
We were honored to become a two-time Malcolm Baldrige National Quality Award recipient in 2020 — the first in Colorado history.
An ongoing journey.
The Baldrige Excellence Framework is a key part of our strategic plan, inspiring our entire team to improve our processes, our products and our service.
While this is a tremendous accomplishment, our loyal and growing base of satisfied members is the real reward. That is, and always will be, how we ultimately measure our success.
“The Baldrige framework has inspired our team to continuously enhance our processes, products and services.” - Gerry Agnes, President & CEO of Elevations Credit Union
Sharing our approach.
As a two-time Baldrige recipient, we are committed to sharing the best practices we’ve learned from our performance excellence journey. We’ve pulled together a number of these resources below to help you and your organization on your path to performance excellence.
Rocky Mountain Performance Excellence
We’d like to extend our gratitude to Rocky Mountain Performance Excellence (RMPEx) for supporting our performance excellence journey with valuable feedback. This nonprofit delivers Baldrige-based guidance and support in partnership with a community of role model organizations. We encourage organizations interested in pursuing Baldrige to connect with RMPEx.
Colorado’s Path to Performance Excellence
We produced and hosted “Colorado’s Path to Performance Excellence” in 2016. This engaging panel discussion for local business leaders along the Front Range featured Colorado Baldrige recipients. The event was moderated by an editor from the Harvard Business Review and included closing comments from Governor Hickenlooper.
Elevations in the News
"Jump-Starting Performance Improvement: A Case Study from Elevations Credit Union(opens in a new window)" (July 8, 2016 by Filene Research Institute)
"With Humility and Hard Work, Elevations Credit Union Keeps Climbing Higher(opens in a new window)" (March 23, 2016 in Blogrige)
"Give Your Workforce a Boost(opens in a new window)" (December 17, 2015 in Credit Union Magazine)
"Tips for High Performance(opens in a new window)" (December 11, 2015 in Credit Union Magazine)
"Elevations CU Wins Academy Award of Business(opens in a new window)" (April 24, 2015 in Credit Union Times)
"What You Can Learn from a Baldrige Award-Winning Credit Union(opens in a new window)" (March 1, 2018 in Blogrige)
INQUIRIES & REQUESTS
Committed to sharing best practices.
For media inquiries, please email email@example.com(opens in a new window). For organizations looking to share best practices, please email firstname.lastname@example.org(opens in a new window) or call (800) 429-7626 x4000.