How We Protect You 

Elevations Credit Union is dedicated to protecting your security and account information. We have installed the best of breed in security and intrusion software and firewalls to protect our members. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Website and Online Banking Security

We have taken many precautions to ensure your personal banking information is secure when you bank online including, but not limited to:

  • Encryption – Our website homepage is protected using Verisign security. This security measure is in place so that you can be sure that our website is authentic and protected. Online Banking uses 128-bit secure sockets layer (SSL) encryption as well as many additional security procedures.
  • Usernames and Passwords – Online Banking requires strong usernames and passwords to protect your account. We recommend you choose passwords that would be difficult for others to guess. View our Online Banking FAQs for more information on usernames and passwords.
  • Enhanced Multifactor Authentication – Online Banking uses an extra layer of security that asks you to validate yourself by sending yourself a text, email or phone message to validate yourself when you login using an unfamiliar computer.
  • Secure Email – All email you send to Elevations from the website or from within Online Banking is sent securely to protect your sensitive personal information. If you send us a question from within Online Banking, our Member Service Representatives will respond securely within the "Messaging" section of Online Banking. As a standard, our Member Service Representatives do not send personal information via non-secure email.

Personal Privacy

Trust is the foundation of our relationship with our members. Elevations Credit Union is committed to protecting the privacy of each member’s financial records consistent with federal and state laws. Read our privacy policy.

Elevations Credit Union Email Messaging

Elevations Credit Union will never ask you for any personal information including any account information or social security number via email. Email is a responsible way to deliver relevant product and service offers, regulatory information and rate updates, NOT to gather confidential member information.

Phishing and Scams

Our security team has systems in place that allow us to monitor suspicious activity. We gather forensic information on the scammer and build a profile of fraudulent parties with the intent towards prosecution.

What is Phishing?

Banks and credit unions are sometimes targeted for phishing scams through email, phone calls and text messages. Phish emails request the email recipient to link to a phony website and submit personal account information. Phish phone calls and text messages ask someone to give out their personal account information over the phone.

  • Definition of phishing (fish’ing) (n.) Also known as “Spoofing” – The act of sending an email, phone call or text message in an attempt to get the recipient to visit a fraudulent website or call center and enter sensitive personal information. to fool the recipient by mimicking a legitimate business. Any information collected by the phisher is then used to steal the recipient’s money or identity.

How to Protect Yourself

Online fraud and scams are prevalent in every industry and are increasing at alarming rates. Stay informed on the latest scams and tricks so that they won’t catch you off guard. 

Privacy and Identity Theft

What is Identity Theft?

Identity theft happens when someone uses your personal information to get credit cards or other loans, open bank accounts, make counterfeit checks, get false identification or commit other crimes. There are many ways that identity thieves get your personal information:

  • They email you a letter asking you to go to their website to update your account information
  • They build software to pull personal information off of your computer
  • They steal wallets and mail
  • They go through your trash
  • They watch over your shoulder at an ATM
  • They “skim” your credit card using an illegal scanning device
  • They pose as a legitimate company and ask you for information (When this last technique is done using email, it is called “phishing”).

How Can I Protect Myself?

Protecting your personal information is a shared responsibility. Please use the following precautions:

Your Smart Phone, Tablet and Mobile Device

Protect your personal information.
If your phone or tablet has password protection, we recommend you use it.
Update your username and password regularly.
Update your mobile or tablet software regularly
Don't install apps from an un-trusted source.
Wait until checks clear your account to use the funds.

Your Computer and Email

Update your username and password regularly.
Don’t send personal information via email.
Don’t tell unknown people your personal information via email, phone or mail.
Don’t install software from an un-trusted source.
Make sure you have anti-virus / anti-malware software installed.
Update your browsers.
Multifactor Authentication
Disable auto complete / Don’t save passwords.

Your Wallet

Memorize Your PIN Number
Be Selective When Carrying Private Information

Your Mailbox

Review Monthly Statements

Please report any suspicious activity to:

Have You Been a Victim of Identity Theft?

If you think that you have been a victim of identity theft or another fraudulent transaction, we recommend that you close out any financial accounts that may be compromised and monitor your financial information frequently.

  • Elevations Contact Information
    If you have mistakenly given your Elevations Credit Union login, password or card information to a malicious party, contact us immediately at: 303.443.4672 or 800.429.7626. Report suspicious emails to:

  • Federal Trade Commission
    If you have given out your social security number you may be at risk of identity theft. Act quickly to protect your identity by accessing the Federal Trade Commission website to find out what to do and how to complete an ID Theft Affidavit: Federal Trade Commission

  • Credit Bureau
    Alert one of the major credit bureaus immediately to set a freeze on your credit report. This way, no one will be able to open an account in your name without you verifying it first.

  • VISA Signature-based and/or PIN-based transactions that have been flagged for suspicious activity
    Please contact the Card Member Security Line at 888.241.2440 (if needed, call collect: 909.941.1034) for any suspicious transactions.

We are here to help serve you. Call us: 303.443.4672 or 800.429.7626, visit a branch, or email us at if you are suspicious about any request for sensitive personal information appearing to come from Elevations Credit Union.



Vocabulary Terms You Should be Familiar With

New words and phrases are continually popping up to describe new fraudulent activities that arise. We recommend that you keep up with the latest terms and learn how to protect yourself from being a victim.

Some of the current phrases and words include: phishing, "sensitive and personal information", hacker, pharming, identity theft, computer viruses, and skimming.

Know that we're here for you. You can contact us directly at 303.443.4672 or 800.429.7626 if you are suspicious about any request for sensitive personal information appearing to come from Elevations Credit Union. Please report any suspicious emails or security questions to

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Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency