How to fight fraud and stay scam-savvy

Scams are constantly evolving, using technology and social engineering to target unsuspecting individuals. Learn about recent scams, how to protect yourself, and how Elevations helps. Please contact Elevations directly at (800) 429-7626 if you are concerned about a scam involving your account. Note: Elevations will never ask you for a one-time passcode.

Stay scam-savvy: How to spot a scam

If you suspect a scam, let your financial institution know and report it to Report Fraud.ftc.gov. Share your knowledge with friends and loved ones.

  • Green white #1

    Too good to be true

    If the offer sounds too good to be true, it probably is.

  • Green and white #2

    Is it official?

    Check an individual's identity on an organization’s official website. 

  • Green and white #3

    Wanting to stay on the phone

    Be suspicious if a person wants to stay on the phone while you complete the transaction they’re requesting.

  • Scam - red car icon

    New car tax scam stopped

    Money saved: $20,000 withdrawal

    Scenario: A member was told she had won a new car and tried to withdraw funds for taxes as requested.

    Resolution: The Elevations Fraud Team spotted the scam and informed the member. Members should verify the authenticity of "too good to be true” offers by consulting with someone you trust and talking with your financial institution.

  • Scam - Phone sammer

    Preventing a five-figure romance scam

    Money saved: $80,000 home equity line of credit (HELOC)

    Scenario: A scammer posing as a long-distance romantic interest convinced the member to use the HELOC to invest in bitcoin. The member believed they’d soon meet in person and get married.

    Resolution: An Elevations staff member showed the member identical stories of others who’d been scammed by this person, convincing them not to send the funds.

  • Scam - hacker in a hoodie

    $5,000 scam busted: Manipulated screenshots

    Money saved: $5,000 withdrawal

    Scenario: A scammer sent a member online banking screenshots manipulated to show $5,000 had been deposited in his account. They asked the member to withdraw and transfer the funds while remaining on the phone with the member at the branch.

    Resolution: An Elevations team member showed the member no funds had been deposited in their account for two weeks. The fraud team showed the member how screenshots can be edited and convinced them this was a scam.

The above fraud examples are real examples of Elevations Credit Union team members assisting to thwart fraudulent scams. However, Elevations cannot thwart every attempt and you must remain vigilant in monitoring your account and stay informed about fraud scams. Learn more about emerging fraud scams and trends from the FBI website.

How can we help you?

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**All credit union loan programs, rates, terms and conditions are subject to change at any time without notice. Rate shown as low as for qualified borrowers. Rate may change dependent on credit qualifications and underwriting factors. Please speak with an Elevations representative for more information. Offers of credit are subject to membership requirements and credit approval.