Bank on your computer or phone

On ElevationsCU.com you may click the “Chat with us” button in the lower right corner of your screen. The website's chat feature is helpful for product and services questions. Unlike digital banking, your identity is not yet verified, so account information is unable to be shared.

After signing in to digital banking you can click the “Chat with us” button in the lower righthand corner of your screen to start a secure chat.

During business hours, live agents are available for real-time assistance if your question can't be answered by our automated agent, Scout.

In digital banking, click the envelope icon to send a secure email and attachments to our staff. You'll be notified according to your preferences when you get a response.

The blue dot on our mailbox icon means a new message is available. Click "Edit" under "Compose" to manage your mail in digital banking.

Limits apply to mobile deposit, transfers between accounts at Elevations, and other financial institutions, wire transfers, bill pay, and business ACH.

Limits vary by service and member.

For most services, digital banking will display available limits during the transaction process before you complete the transaction and alert you if you attempt a transaction over the permitted limit amount.

Here's where you can find different limits:

• Remote deposit capture (mobile deposit): Displayed while you make a mobile deposit
• External or debit card transfers and payments: Link under the memo field on the transfers screen to view your limits
• Bill Pay: Top of the "make a payment" screen
• Wires: Link to view limits is available on the "how much are you sending” screen

In digital banking, you can:

• Transfer between your Elevations accounts
• Transfer to another Elevations member
• Transfer to eligible external accounts
• Make loan and credit card payments
• Schedule recurring transfers and payments

Navigate to "Transfers & Payments" and locate your scheduled transfers. Select the recurring transfer to edit, pause, or cancel future occurrences.

Yes, you can transfer money to other Elevations members. You'll need the recipient's:

• Name
• Membership number
• Share or loan ID

Tip: The share or loan ID is the first three digits after the first digit. The membership number is the last string of numbers after the zeros in the member's account number. Example: 

• Account number = 1008000123456
• Share/loan ID = 008
• Member number = 123456

You can link eligible external accounts through digital banking to view balances and activity alongside your Elevations accounts.

1. Navigate to "Transfers & Payments" and click the "Add Accounts" tab.
2. Select “Add an External Account to view on your dashboard” and follow the prompts to enter your login credentials for the external account.

Navigate to "Transfers & Payments" and click the "Add Accounts" tab.

Select the option “Add an External Account for Transfer to/from".

• Instant - requires credential validation and the account will be immediately available to initial transfers
• Manual – requires micro-deposit validation and takes several days to set up

You may also enter a debit card from another financial institution to pay your Elevations loans.

Navigate to the "Accounts" tab in your settings. Select "Manage Accounts" and scroll to the bottom of the screen to external or ACH accounts.  Click the trashcan icon next to the external account you want to delete.

Yes, you may add a debit card from another financial institution to make immediate, real-time payments to your Elevations loans.

• Navigate to "Transfers & Payments" and click the "Add Accounts" tab.
• Select the option “Add an External Debit Card" and follow the prompts.